When can I reach the office? 8:00 a.m. to 4:30 p.m. M-F. Our office is closed weekends for routine transactions.
Who should I speak to about my account? Everyone who picks up the phone at Spruce Linen Supply has been trained to take your order and resolve any changes to your account.
What happens if we run out of something over the weekend? Call 952-888-1639 and leave a voice mail. We review voicemails periodically and respond. Please do not text any requests for emergency assistance.
Can my Route Service Representative take back overstock product for credit? Yes! He is at your service to change your account so that it best fits your needs.
Why didn’t my Route Service Representative write a credit today? Normally, the credit comes on your next delivery. We run both invoices and credit memos through our computer system.
When is my payment due? Our invoice terms are Net 10.
Will I get a monthly statement? Yes, you receive a monthly statement for payment or reconciliation purposes.
Can we pay with a credit card? We do offer credit card payments with a small admin charge. We do not hold card information, requiring a new transaction with each payment.
Who should I speak to about my application for employment? Please submit your resume and job application for review. We hold applications for 6 months for future positions. For current openings, based on your resume, we'll ask you to come in and complete an application in person.
Who is my account representative? The entire office staff has been trained to meet your service needs. Your Route Service Representative knows you best and offer the most comprehensive customer service of any team member.
How do I read my invoice? The amount delivered is in the left hand column. The price is in the right hand column. At the bottom of the page there is a red box that holds the total amount of that invoice.
Do you have a will call door? When coming to pick up last minute items, please come to our office.
How do I get to your offices? From the north; Follow 35W south to the 94th street exit. Turn left. The second left is Bryant Av S. We are ½ block north on the right side of the street. From the south; Follow 35W north to the 94th street exit. Turn right. Take your first left on Bryant Ave S. We are ½ block north on the right side of the street.